Cancellation & Refund Policy

Return Policy

  • This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We will contact you to ascertain the damage or defect and ask for a proof of the defect in the product prior to issuing refund/replacement.
  • In case of any dispute over the cause of damage, the company has the sole discretion to decide the cause, and decide the corrective action accordingly.
  • Payment Refunds are applicable only in case of damaged product or delivery of incorrect product delivery.

Return Intimation:

You can Email Us salesindia@starke-pc.com within 7 days from date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email.

Guidelines for a valid return:

  • Product, if any, should be in original condition
  • Box should be retained and returned

All products sold on STÄRKE Personal Care India Pvt Ltd are 100% genuine. We understand how much you value your every purchase. We are committed to making your shopping experience a delightful one.

Cancellation Policy

An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.

You can cancel an order in easy step:

Please Note that the complete order needs to be cancelled. We do not accept Partial order cancellation requests. Cancellation charges Rs.100 will be charged after order is completed/shipped.

Refund Policy

  • Your refund will be initiated by us within 5 business days of receiving the refund request and authorization of the refund.
  • Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).

Mode of Refund

For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.